The Chelsea Laboratory

Last updated 17th October 2024.

1. Introduction
   1. About us. We are Stillbloom Ltd trading as The Chelsea Laboratory, a company registered in England and Wales under company number 08039876 with its registered office at Kemp House, 152 - 160 City Road, London, England, EC1V 2NX (we, us or our).
   2. About these Terms. These Terms explain the terms under which:
      1. you visit our Website at https://thechelsealaboratory.com/ (Website),
      2. you make a purchase of products via our Website (Products),
      3. you create a subscription for the purchase of Products on a regular basis (Subscription),
      4. together, Services.
   3. Acceptance of these Terms. By using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our Services.
   4. Amendments to these Terms. We reserve the right to amend these Terms at any time. Any such amendments will be effective immediately upon posting on our Website. It is your responsibility to review these Terms periodically to ensure you are aware of any changes. Your continued use of our Website following the posting of any amendments to these Terms constitutes your acceptance of those amendments. If you do not agree to any changes, you must cease using our Services.
2. Use of the Website
   1. We may make changes to our Website. We may update and change our Website from time to time to reflect changes to our products, services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
   2. We may suspend or withdraw our Website. Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms of service, and that they comply with them.
   3. How you may use material on our Website.
      1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
      2. You may print off one copy, and may download, extracts of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
      3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
      4. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged (except where the content is user-generated).
      5. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
      6. If you print off, copy, download, share or repost any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms).
   4. No text or data mining, or web scraping.
      1. You shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our Website or any services provided via, or in relation to, our Website for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising, or attempting the use of):
         1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of our Website or any data, content, information, or services accessed via the same.
         2. Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which include but are not limited to patterns, trends, and correlations.
      2. You should not use, and we do not consent to the use of, our Website, or any data published by, or contained in, or accessible via, our Website or any services provided via, or in relation to, our Website for the purposes of developing, training, fine-tuning or validating any AI system or model.
      3. This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
   5. Do not rely on information on this Website. The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date.
   6. We are not responsible for Websites we link to. Where our Website contains links to other Websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked Websites or information you may obtain from them. We have no control over the contents of those Websites or resources.
   7. We are not responsible for viruses. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own virus protection software.
   8. You must not introduce viruses. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Website or any part of it. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website or any other equipment or network connected with our Website. You must not interfere with, damage, or disrupt any software used in the provision of our Website or any equipment or network or software owned or used by any third party on which this Website relies in any way. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and similar computer misuse laws in your country of residence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
3. Ordering Products
   1. About the contract. These Terms govern the sale of Products by us via our Website, and will form the basis of the legal contract between you and us. Before placing your order on our Website, you should ensure that you have read these Terms carefully. Nothing provided by us, including, but not limited to, information given over the phone, sales and marketing literature, price lists and other information constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our discretion, accept. A legally binding contract between you and us will be created upon our acceptance of your order, indicated when you receive an order confirmation by email.
   2. Description and specification of Products. We have made every reasonable effort to ensure that the Products conform to illustrations, photographs and descriptions provided in our sales and marketing literature. We can’t, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate. Nothing, however, excludes our liability for mistakes due to negligence on our part. We are required by law to supply Products that conform to the contract. If you receive any Products that do not conform to the contract, please refer to clause 4.
   3. Typographical errors. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any verbal descriptions, sales and marketing literature, price lists or any other information we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong Products, you may return the Products to us as provided in clause 4. If as a result of any such error or omission, you have paid too much, we will refund the excess paid for the Products.
   4. Changes to Products. We reserve the right to make any changes in the specification of the Products that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
   5. Changes to your order. You may change your Order at any time before we dispatch the Products by contacting us. Requests to change Orders do not need to be made in writing. If your order is changed, we will inform you of any change to the Price in writing.
   6. Changing your mind. If you change your mind, you may cancel your order at any time before we dispatch the Products by contacting us. Please refer to clause 5 for details of your cancellation rights.
   7. Cancelling your order. We may cancel your order at any time before we dispatch the Products in the following circumstances:
      1. The Products are no longer in stock and we are unable to re-stock (if, for example, the Products are discontinued); or
      2. An event outside of our control continues (force majeure) for more than 30 days (please see clause 10).
      If we cancel your order and you have already paid for the Products, we will notify you by email and your payment will be refunded to you within 14 days by bank transfer to your original payment method.
   8. Price. The price of the Products will be stated at the time of your order. Payment must be made in advance before the Products will be dispatched. Prices may change at any time but these changes will not affect any orders that we have already accepted. We have made every reasonable effort to ensure that our prices, as shown on our Website, are correct. Prices will be checked when we process your order. If the correct Price of the Products is lower than that shown on our Website, you will be charged the lower Price. If the correct price of the Products is higher than that shown on our Website, we will email you to ask you how you wish to proceed.
   9. Discounted prices. We may offer the Products at discounted prices, which we can withdraw at any time and without notice to you. Orders placed while the discounted price is in place will be accepted at the discounted price, even if we do not accept your order until after the validity period has expired.
   10. Taxes. All prices include VAT or applicable local taxes in the country of purchase. If the rate of VAT changes between the date of your order and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any prices where we have already received payment from you.
   11. Shipping costs. Our prices do not include the cost of delivery, which will be added to the total price during the order process.
   12. Delivery. When we send you an order confirmation, we will provide an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of Products and your location. Delivery will be deemed to have taken place when the Products have been received by you (or another person identified by you) at your chosen delivery address.
   13. Title and risk. You own the Products once we have received payment in full for them. “Risk” for the Products remains with us until delivery is complete, at which point it will pass to you.
4. Faulty, Damaged or Incorrect Products
   1. Our responsibility. By law, we must provide Products that are of satisfactory quality, fit for purpose, as described at the time of purchase. If any Products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Products, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.
   2. Rejecting Products. Beginning on the day that you receive the Products (and ownership of them) you have a 30 days right to reject the Products and to receive a full refund if they do not conform as stated above. If you do not wish to reject the Products, or if the 30 day period has expired, you may request that the Products are replaced. Within the first six months after you have received the Products, you are entitled to replacement unless we can prove that the defect was not present at the time you bought the Products. After the first six months, you must prove to us that the defect was present at the time of purchase in order to qualify for a repair or replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.
      1. If you request a replacement during the first 30 day period, that period will be suspended while we arrange the replacement and will resume on the day that you receive the replacement Products. If less than 7 days remain out of the original period, it will be extended to 7 days.
      2. If, after a replacement, the Products still do not conform (or if we cannot replace them, as described above, or have failed to act within a reasonable time and/or without causing you significant inconvenience), you may have the right either to keep the Products at a reduced price, or to reject them in exchange for a refund.
      3. If you exercise this final right to reject the Products more than six months after you receive them (and ownership of them), we may reduce any refund to reflect the use you have had of the Products.
      4. Within a period of six years after you receive the Products (and ownership of them), if the Products do not last a reasonable length of time (depending upon their nature), you may be entitled to a partial refund. Please remember that after six months have passed since you received the Products, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
   3. Ineligibility. Please note that you will not be eligible to claim under this clause 4 if we informed you of any faults, damage or other problems with the Products before your purchase of them; if you have purchased the Products for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Products for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Products to us under this clause 4 merely because you have changed your mind. If you are a consumer, you have a statutory right to a 14 day cooling off period within which you can return Products for this reason. Please refer to clause 5 for more details.
   4. Returning Products and refunds. To return Products to us for any reason under this clause 4, you may do so by post or another suitable delivery choice. Please contact us by email at [email protected] for more information on where to return the Products to. We will be fully responsible for the costs of returning Products under this clause 4 and will reimburse you where appropriate. Refunds under this clause 4 will be issued within 14 days of the day on which we agree that you are entitled to the refund. Any and all refunds issued under this clause 4 will include all delivery costs paid by you when the Products were originally purchased.
   5. Your rights. For full details of your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
5. You have the right to cancel if you change your mind
   1. Your rights. As a consumer you have a statutory right to cancel your contract with us up to 14 days after the Products come into your physical possession (i.e. you or another person identified by you taking delivery of the Products under clause 3.12). You may cancel your contract and return the Products to us for any reason under this right. If you wish to cancel your order before receiving our order confirmation or if you wish to cancel the contract after receiving the order confirmation but before we have dispatched the Products, clauses 5.2 and 5.5 will apply.
   2. Informing us. If you wish to exercise your right to cancel under this clause 5, you must inform us of your decision. You may do so in any way that is convenient to you. Please ensure that you inform us of your decision to cancel before the period in clause 5.1 expires. If you wish to cancel, please email us at [email protected].
   3. Exceptions. Please note that your statutory right to cancel will be lost if the Product is sealed for health or hygiene reasons and you have unsealed it after you have received it. However, you can request a refund under our money back guarantee at clause 6 instead.
   4. Returning Products. You must return the Products to us no more than 14 days after the day on which you have informed us that you wish to cancel under this clause 5. You may return Products to us by post or another suitable delivery service of your choice. Please contact us by email at [email protected] for more information on where to return the Products to. We will reimburse you the shipping costs. If you have paid for express delivery, we will only refund you the standard shipping costs.
   5. Refunds. Refunds under this clause 5 will be issued to you within 14 days of the day on which we receive the Products back. If we have not yet provided an order confirmation or have not yet dispatched the Products, the day on which you inform us that you wish to cancel the contract. Refunds under this clause 5 will be issued within 14 days of the day on which we agree that you are entitled to the refund to the original payment method.
6. Money back guarantee
   1. About the guarantee. If you have purchased one of our Products with our full 60 day money back guarantee, and for any reason you are not 100% satisfied with the Product then you have 60 days from the date of purchase to request a refund. After 60 days we will no longer be able to offer you a refund unless the Product is damaged or faulty when you receive it (see clause 4).
   2. Contact. For returns, please contact us at [email protected].
   3. Other option. If the Product you purchased from us did not come with a money back guarantee then you are entitled to change your mind pursuant to clause 5, provided the Product has not been unsealed.
7. Subscriptions.
   1. Subscription service overview. We offer a Subscription service where you can receive regular monthly shipments of Products and save approximately 10% off the standard price. By subscribing, you agree to automatic monthly payments and shipments as described in this clause 7.
   2. Subscription contract. When you create a Subscription, you are entering into a rolling contract for the supply of Products, which will continue on a monthly basis until you or we cancel the Subscription in accordance with these Terms. A legally binding contract for the Subscription will be created upon our acceptance of your Subscription order, indicated by a confirmation email.
   3. Subscription payments. Monthly payments will be automatically charged to your chosen payment method on the same date each month, starting from the date your Subscription order is confirmed. By subscribing, you authorise us to charge the Subscription fee to your payment method each month until you cancel the Subscription.
   4. Changes to Subscription. You may change or update your Subscription details, including the Products you receive, at any time by contacting us before your next scheduled payment. Any changes will take effect for the next payment cycle, and we will inform you of any adjustments to the price in writing.
   5. Cancelling your Subscription. You may cancel your Subscription at any time by contacting us by email to [email protected]. If you cancel your Subscription after the monthly payment has been processed, you will receive the Products for that month, and the cancellation will take effect for the following month.
   6. Modifications to the Subscription. We reserve the right to change the terms of the Subscription service, including pricing, at any time by giving you reasonable notice. If you do not agree to the changes, you may cancel your Subscription before the changes take effect.
8. Medical Disclaimers
   1. Please carefully select the Product that is suitable for your skin type or condition and follow any guidance provided by your healthcare provider, pharmacist, or general practitioner.
   2. The information provided by us and the use of our Products are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Our Products are not intended to diagnose, treat, cure, or prevent any disease or health condition.
   3. If you are pregnant, nursing, taking medication, or have any underlying medical condition, we strongly recommend consulting with a healthcare professional before using any of our Products.
   4. Any information provided by us is for general information purposes only and should not be relied upon as professional or specialist advice. You are solely responsible for determining whether our Products are suitable for your needs, and we make no warranty as to the effectiveness or suitability of the Products for any particular user.
   5. By purchasing and using our Products, you agree that your use of the Products and our Website is at your sole risk. We disclaim all liability for any adverse effects that may occur as a result of your use of the Products, and you acknowledge that you are responsible for any consequences arising from your use of the Products.
   6. Nothing in these Terms limits your statutory rights as a consumer under UK law.
9. Our liability
   1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms or as a result of our negligence (including that of our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.
   2. We only supply Products for domestic and private use by consumers. We make no warranty or representation that the Products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
   3. Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
   4. Nothing in these Terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
10. Force majeure.
    1. We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
    2. If any event described under this clause 10 occurs that is likely to adversely affect our performance of any of our obligations under these Terms:
       1. We will inform you as soon as is reasonably possible;
       2. Our obligations under these Terms will be suspended and any time limits that we are bound by will be extended accordingly;
       3. We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Products as necessary;
       4. If the event outside of our control continues for more than 30 days we will cancel the contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
       5. If an event outside of our control occurs and you wish to cancel the contract, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.
11. Data protection and privacy. We respect your right to privacy and will process your personal data in line with our obligations under the UK data protection legislation. For more detailed information on how we collect, use, and protect your personal data, please refer to our privacy and cookies policy available on our Website.
12. Termination.
    1. Termination of access to the Website. We reserve the right to terminate or suspend your access to our Website at any time, without notice, for any reason, including but not limited to a breach of these Terms or any conduct that we believe is harmful to our interests or the interests of other users.
    2. Consequences of termination. Upon termination of your access to the Website, your right to use the Website will immediately cease. You must discontinue all use of the Website and refrain from accessing it in the future.
    3. Survival of obligations post-termination. The termination of your access to the Website will not affect any rights or obligations that have accrued prior to termination. Provisions of these Terms that by their nature should survive termination, including but not limited to clauses related to data protection, liability, and dispute resolution, will continue to apply even after your access to the Website has been terminated.
13. General legal terms.
    1. No waiver. No failure or delay by us in exercising any of our rights under these Terms shall be deemed to be a waiver of that right, and no waiver by us of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision.
    2. Severance. In the event that one or more of the provisions of these Terms are found to be unlawful, invalid, or otherwise unenforceable, that or those provision(s) shall be deemed severed from the remainder of these terms. The remainder of these Terms shall be valid and enforceable.
    3. Entire agreement. These Terms contain the entire agreement between us and you with respect to its subject matter and formation. These Terms supersede and extinguish any and all previous agreements, representations, warranties, promises, assurances, and understandings between us and you relating to its subject matter and formation.
    4. Third party rights. No one else besides you and us has any rights under these Terms.
    5. Applicable law. These Terms, the contract between us, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England and Wales. As a consumer, you will benefit from any mandatory provisions of the law in your country, state, or province of residence. Nothing in this clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and us relating to these Terms, the contract between us, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. However, where your place of residency is outside these regions, any disputes will be resolved in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
14. Contacting us. Should you need to contact us, our contact details are as follows:
    • Post: Kemp House, 152 – 160 City Rd, London EC1V 2NX
    • Email: [email protected]